Terms of Service

1. Service Description

Aruva provides AI-powered analysis of employment documents including offer letters, contracts, separation agreements, and severance packages. Our Services include:

• Document analysis and compensation benchmarking using real employment data
• Strategic negotiation recommendations powered by Claude (Anthropic) AI
• Market data insights from Reddit communities and Exa search integration
• Email-based document submission and analysis via analyze@aruva.ai
• Real-time chat interface with comprehensive document analysis
• Gmail integration for employment email analysis (with explicit authorization)
• Draft email generation for professional negotiation communications
• PII anonymization using Microsoft Presidio for data protection

2. Artificial Intelligence Disclaimer

2.1 Understanding AI Limitations

When using our AI-powered Services, you acknowledge that:

1. You are interacting with Claude (Anthropic) AI system trained on employment data
2. AI systems are based on probabilistic models and may contain errors
3. Our analysis is based on historical data and market trends, not legal advice
4. You are responsible for independently reviewing all AI-generated recommendations
5. You should exercise personal judgment before acting on any suggestions
6. You assume full responsibility for any decisions based on our analysis

2.2 Not Legal or Financial Advice

Our Services provide informational analysis only and do not constitute:

• Legal advice or representation
• Financial planning or investment advice
• Professional employment counseling
• Guarantee of negotiation outcomes

Always consult with qualified legal or professional advisors for matters requiring professional expertise.

3. User Responsibilities and Acceptable Use

3.1 Account Registration and Security

To access our Services, you must:

• Provide accurate and complete information via Clerk authentication
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access
• Be solely responsible for all activities under your account

3.2 Document Submission Guidelines

When submitting documents for analysis, you represent and warrant that:

• You own or have legal right to share the submitted documents
• The documents contain no false or misleading information
• You have authority to share any third-party information contained within
• The documents do not violate any confidentiality agreements

3.3 Prohibited Uses

You may not use our Services to:

• Submit documents you do not have the right to share
• Violate any laws, regulations, or third-party rights
• Submit malicious code, viruses, or harmful content
• Attempt to reverse engineer or circumvent our security measures
• Use automated tools to overwhelm our systems
• Share your account access with unauthorized parties
• Submit false, misleading, or fraudulent information

4. Intellectual Property Rights

4.1 Your Content

You retain ownership of any documents or information you submit to us (“User Content”). By submitting User Content, you grant us a limited license to:

• Analyze your documents using our AI models and provide recommendations
• Use aggregated, anonymized data to improve our Services
• Store your documents securely during the analysis process
• Generate embeddings for semantic search and retrieval

4.2 Our Intellectual Property

Aruva retains all rights to:

• Our AI models, algorithms, and analysis methods
• Market data, benchmarks, and insights
• The Aruva platform and technology
• Our trademarks, logos, and brand materials
• Integration with Claude AI and other third-party services

4.3 Analysis Results

The analysis and recommendations we provide are based on our proprietary methods and data. While you may use these results for your personal employment decisions, you may not redistribute or commercialize our analysis without written permission.

5. Privacy and Data Security

5.1 Data Protection

We implement enterprise-grade security measures to protect your sensitive employment documents, including:

• Military-grade encryption for data transmission and storage
• Automatic removal of personally identifiable information using Microsoft Presidio
• Context-aware hash identifiers for reversible anonymization
• Strict access controls and audit logging
• Regular security assessments and updates
• PostgreSQL vector embeddings with pgvector for secure document storage

5.2 Data Retention

We retain your documents and analysis results only as long as necessary to provide our Services. You may request deletion of your data at any time by contacting us at privacy@aruva.ai.

5.3 Third-Party Access

We do not share your specific employment documents or personal information with:

• Your current or prospective employers
• Third-party recruiters or HR platforms
• Marketing or advertising companies
• Any unauthorized parties

6. Gmail Integration and Data Usage

6.1 Gmail Access Scope

When you authorize Gmail integration, we request access to:

• Read email messages and attachments related to employment matters
• Create and manage draft emails for employment negotiations
• Send emails on your behalf (with explicit confirmation)
• Access email metadata for threading and context

6.2 Gmail Data Usage

We use Gmail data solely for:

• Analyzing employment-related emails at your request
• Extracting employment documents from attachments
• Drafting professional negotiation responses
• Providing comprehensive employment situation analysis

Important: We NEVER read personal emails unrelated to employment, share your email data with third parties, use email data for advertising, or retain email data after you revoke access.

7. Service Availability and Modifications

We reserve the right to:

• Modify, suspend, or discontinue any part of our Services
• Update our AI models and analysis methods
• Change pricing or service tiers with reasonable notice
• Refuse service to users who violate these Terms

We strive to provide reliable service but cannot guarantee 100% uptime or availability.

8. Payment Terms and Refunds

8.1 Free Services

Our basic email analysis service via analyze@aruva.ai is provided free of charge. We reserve the right to limit usage or implement restrictions on free services.

8.2 Premium Services

Premium features may require payment. By purchasing premium services, you agree to:

• Pay all applicable fees and taxes
• Provide accurate payment information
• Accept automatic renewal unless cancelled

8.3 Refund Policy

Premium service refunds are handled on a case-by-case basis. Refund requests must be submitted within 14 days of purchase to support@aruva.ai.

9. Disclaimers and Limitation of Liability

9.1 Service Disclaimers

OUR SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• ACCURACY OR COMPLETENESS OF ANALYSIS RESULTS
• GUARANTEED NEGOTIATION OUTCOMES
• UNINTERRUPTED OR ERROR-FREE SERVICE

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARUVA SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
• LOST PROFITS, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM
• DAMAGES EXCEEDING THE AMOUNT YOU PAID FOR OUR SERVICES
• EMPLOYMENT DECISIONS OR NEGOTIATIONS BASED ON OUR ANALYSIS

10. Indemnification

You agree to indemnify and hold harmless Aruva from any claims, damages, or expenses arising from:

• Your use of our Services
• Your violation of these Terms
• Your submission of inaccurate or unauthorized content
• Any employment decisions based on our analysis

11. Termination

We may terminate your access to our Services immediately if you:

• Violate these Terms or our policies
• Engage in fraudulent or abusive behavior
• Fail to pay applicable fees
• Use our Services for illegal purposes

Upon termination, we will delete your account data according to our Privacy Policy.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of California, United States, without regard to conflict of law principles.

12.2 Dispute Resolution Process

Before pursuing legal action, you agree to:

1. Contact us at support@aruva.ai to resolve disputes informally
2. Participate in good faith negotiations for 30 days
3. Consider mediation if informal resolution fails

12.3 Class Action Waiver

You agree that any disputes will be resolved individually and waive the right to participate in class action lawsuits.

13. General Provisions

13.1 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full effect.

13.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Aruva regarding our Services.

13.3 Contact Information

For questions about these Terms, contact us at:

Email: support@aruva.ai
Address: Aruva
62 Williams Ln, Foster City, CA 94404